| Fred R. David, a business strategy
author, defines strategy as "the art and science of formulating,
implementing, and evaluating cross functional decisions that
enable an organisation to achieve its objective", Strategic
Management, Prentice-Hall (1985).
My definition of Website design strategy is "the process
by which to optimise your website to take advantage of the
opportunities in the external environment, whilst addressing
the threats that are likely to impact on it".
Formulating a website design strategy is very important
to the success of your website. By laying out your strategy
at the start, even before choosing a domain name, can save
months, even years of redesign and wasted promotion efforts.
Even if your site is already established, there are a number
of basics that need to be questioned to ensure you are heading
in the right direction. The answers to these questions will
form the basis for your web design strategy.
1) Firstly, what is the purpose of your site? Is it a marketing
tool, a shopping cart to enable online sales, or both? What
are your objectives?
2) Secondly, what are your strengths and weaknesses? if
you were in your visitor's "shoes", would you buy
from the site and what would make you return?
3) Thirdly, how is your income going to be generated? Will
it be from advertising, from site membership fees, from affiliate
programs, or from selling your own product? What are your
capabilities and how will you use them to maintain a competitive
advantage over your rivals?
The answers to the above will determine your content strategy
and this in turn will have implications for all other aspects
of your web site design.
1) THE PURPOSE OF YOUR SITE
Most websites serve one main purpose - they are either informational
or they are e-commerce sites.
Informational sites usually make their income from membership
fees, advertising, commissions, or selling at the back end.
E-commerce sites usually make their income by selling a
product or service.
It is often difficult to combine both into the same website
because an informational site needs to provide unbiased information
about the topic of the website, while an e-commerce site
needs to generate sales and use direct marketing tactics.
The main objective of informational sites therefore needs
to be to maximize your site membership, or your subscriber
list. Site usage could be regarded as the internet's equivalent
of intangible assets.
The more information the site gathers about its subscribers,
the more valuable the list is because it allows marketing
to be targeted at specific groups of people, defined by where
they live, how much they earn, whether they are male or female,
etc… However it is also VERY important that any subscriber
list is entirely opt-in because they want information from
you.
Your objectives must therefore be: 1) Clear focused and
specific 2) Measurable 3) Feasible and suitable for the industry
you are focusing on.
2)IN YOUR VISITOR'S SHOES
Always put yourself in your website visitor's "shoes".
If you were the website visitor, what would keep you on the
site. What makes your site sticky?
By doing this you can easily identify your strengths and
weaknesses!
The more focused your site it, the more likely you are to
satisfy your visitors requirements, and the more likely they
are to return and use your site in future.
The layout and navigation of your web pages are going to
affect the usability of your site. It is very important to
get these right and to know which web technologies to use.
Your website layout and navigation can make or break your
site.
Even more important is your Content strategy because you
need to provide content that is likely to be targeted at
your visitors. Are you providing the content your visitors
are looking for?
3) HOW YOUR INCOME IS GENERATED
Informational sites usually generate their revenue from
membership fees, advertising, commissions from affiliate
programs and making sales to their members or subscribers
using off-the-web marketing, for example through a newsletter
or direct mail. Selling is the secondary objective.
The main objective of an e-commerce site is to promote an
effective marketing message and to make the buying process
as easy as possible. Creating a marketing base is the secondary
objective. They usually have two types of customers, transactional
and relational.
The purchase decisions of transactional customers are influenced
by short-term reasons such as price, convenience, and/or
availability.
Relational customers have built up a relationship with the
business usually through previous contact. Their purchase
decisions are based more on the customer relationship that
has been built up, quality of support, and knowledge of the
product or service or brand.
You need to identify where your market is and what your
capabilities are. You need to identify what gives you a competitive
advantage over your rivals.
Once you have done that you will be able to generate qualified
traffic, turn the traffic into qualified leads, and turn
the leads into customers.
Your website strategy is therefore critical to the success
of your site. It must be focused, to ensure your site is
visible and attracts qualified leads, and your web pages
must be usable to ensure you can convert your traffic.
You can find out more about how to design a successful website
at - http://www.TheWebsEye.com/wsc.htm
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Article by Richard Igoe, founder of http://www.TheWebsEYE.com
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